Terms of Service — MNA Traders

Last Updated: August 2026

Welcome to MNA Traders. By accessing or using our website, mnatraders.pk, placing an order, or purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General Terms

MNA Traders operates this online store to provide customers with a convenient way to browse and purchase products online.

By using our website, you confirm that you are legally capable of entering into a purchase agreement under applicable laws.

We reserve the right to update, modify, or replace these Terms of Service at any time. Changes will become effective when posted on this website.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, sizes, and prices displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Product images may be for illustration purposes.

• Product availability may change without prior notice.

• We reserve the right to correct errors in product information or pricing.

If an order is placed for a product that is unavailable or incorrectly priced, we may contact you to cancel or modify the order.

3. Prices and Payments

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

MNA Traders may offer different payment methods, including Cash on Delivery (COD) and other payment methods made available on the website.

The customer is responsible for providing accurate payment and delivery information.

4. Cash on Delivery (COD)

For Cash on Delivery orders, payment must be made to the delivery representative when the order is delivered.

Customers should provide an accurate and reachable phone number and delivery address.

We may contact customers by phone or message to confirm COD orders before dispatch.

MNA Traders reserves the right to cancel or restrict orders that appear fraudulent, incomplete, or cannot be verified.

5. Orders and Order Acceptance

Placing an order through our website does not necessarily mean that the order has been accepted.

After receiving an order, we may contact the customer for confirmation.

We reserve the right to:

• Accept or reject an order.

• Limit quantities.

• Cancel an order.

• Refuse service where necessary.

• Correct pricing or product information errors.

If we cancel an order after payment has been received, any eligible refund will be processed according to our refund policy.

6. Shipping and Delivery

We aim to dispatch orders as quickly as reasonably possible.

Delivery times may vary depending on:

• Customer location

• Courier service

• Weather

• Public holidays

• Unexpected logistical delays

• Product availability

MNA Traders is not responsible for delays caused by courier companies, incorrect customer information, inaccessible locations, or circumstances beyond our reasonable control.

Customers must provide a complete and accurate delivery address and contact number.

7. Returns and Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Customers should inspect their package and product upon receiving it and contact us promptly if the product is damaged, defective, incorrect, or incomplete.

Certain products may not be eligible for return or exchange due to hygiene, safety, customization, or other applicable restrictions.

Please review our Return & Refund Policy before placing an order.

8. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or missing components, please contact MNA Traders as soon as possible.

We may request:

• Order number

• Photographs of the product

• Photographs/videos of the package

• Unboxing video where applicable

• Other information required to investigate the issue

We will review the complaint and determine the appropriate solution according to our policies.

9. Customer Information

Customers are responsible for providing accurate information when placing an order.

This may include:

• Full name

• Phone number

• Delivery address

• Email address

• Payment information where applicable

MNA Traders is not responsible for delivery problems caused by inaccurate or incomplete information provided by the customer.

10. Website Use

You agree not to use our website:

• For unlawful purposes.

• To commit fraud.

• To submit false orders.

• To interfere with website security.

• To attempt unauthorized access.

• To upload malicious software or harmful content.

• To misuse our website or services.

We reserve the right to restrict or terminate access to users who violate these terms.

11. Intellectual Property

All content appearing on this website, including where applicable:

• MNA Traders branding

• Logos

• Images

• Product descriptions

• Graphics

• Website design

• Text

• Promotional materials

is owned by or used with permission by MNA Traders and may not be copied, reproduced, distributed, or commercially exploited without prior written permission.

12. Third-Party Services

We may use third-party services such as payment providers, courier companies, hosting providers, analytics services, advertising platforms, and other technology providers.

Their services may be subject to their own terms and conditions.

MNA Traders is not responsible for the independent actions, policies, or service interruptions of third-party providers.

13. Limitation of Liability

To the extent permitted by applicable law, MNA Traders will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, website interruptions, technical failures, or events outside our control.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

14. Privacy

We may collect and process customer information required to operate our online store, process orders, provide customer support, arrange delivery, and improve our services.

Please review our Privacy Policy for information about how customer data is handled.

15. Changes to These Terms

MNA Traders may update these Terms of Service from time to time.

The latest version will be published on this website with the updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

16. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Pakistan, subject to any mandatory consumer rights and protections applicable to you.

17. Contact Us

If you have questions regarding these Terms of Service, your order, or our services, please contact us:

MNA Traders
Website: mnatraders.pk
Email: [m.nadirazeem@gmail.com]
Phone / WhatsApp: [03442408044]
Location: Pakistan

Last Updated: August 2026